Status Disclosure

Initial Disclosure Document

 

What is an Initial Disclosure Document?

The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with a document called an 'Initial Disclosure Document'. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us and what to do if you have a complaint.

Who Regulates Us?

Whitegate Vehicle Solutions Ltd, Whitegate Garage, Cowley Crescent, Padiham, Burnley, Lancashire, BB12 8SX who also trades as Whitegate Motors is authorised and regulated by the Financial Conduct Authority (FCA).

Our Financial Conduct Authority Register number is 651573. You can check this in the Financial Conduct Authority's Register by visiting the Financial Conduct Authority's website https://register.fca.org.uk/s/ or by contacting the Financial Conduct Authority on 0800 111 6768.

Please note that Whitegate Vehicle Solutions Ltd is a credit broker and not a lender.

What Services Do We Provide?

We will provide you with either comparable details of firms most appropriate to your lending or purchase requirements or general information relating to finance products.  In assessing your application, we will ask you for information to enable us to identify your needs and present a selection of products relevant to your requirements. It is important that you provide us with accurate and relevant information. You will not receive advice, or a recommendation from us, but we may ask questions to narrow down the selection of firms offered, from which you can more easily make your own choice if you so wish.

Whose products do we use?

As a Financial Conduct Authority regulated credit broker, we can introduce you to a selected group of lenders who may be able to help you finance your vehicle. This group of lenders provides us with a range of products which may be suitable for your purchase.

Do We Charge for Our Services?

We do not charge a fee for the introduction to the finance provider; however, for regulated agreements we may receive a commission or other benefits from finance providers should you decide to enter into an agreement with them. All the lenders that we work with could pay commission at different rates, however, the commission we receive does not influence the interest rate you will pay as our aim is to secure finance for you at the lowest interest rate available from our panel of lenders.

What to do if you have a complaint?

If you wish to make a complaint, you can contact us by:

  • ·         Phone: 01282 779277
  • ·         Post: Whitegate Vehicle Solutions Ltd, Whitegate Garage, Cowley Crescent, Padiham, Burnley, BB12 8SX
  • ·         Email: sales@whitegatemotors.co.uk - please provide your name and contact number where we can get in touch with you between the              hours of 9am - 5pm Monday to Friday.

We will acknowledge your complaint in writing within 5 working days, investigate your complaint and endeavour to send you a final response within 8 weeks of receipt of the complaint. If we are unable to provide you with a final response within this time, we will send you an update. If you cannot settle your complaint with us, you may be entitled to refer it to the to the Financial Ombudsman Service. Details can be found at https://www.financial-ombudsman.org.uk/